echoactive

Privacy policy

Effective date: 19/10/2025

At Echo Active, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we, Echo Active Pty Ltd, collect, use, disclose, and protect your personal information when you use our platform ("Service").

By using our Service, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our Service:

  • Account Information: When you create an account, we ask for your name and email address, and require that you create a username and password. We may also ask you to verify your phone number to secure your account if you'd like to message other users or create events and other protected content.
  • Profile Information: This may include items such as your profile picture, bio, and contact details.
  • Activity Information: Your use of the Service, including your posts, comments, reactions, and other interactions.
  • Device Information: The device you use to access the Service, including your IP address, browser type, and operating system.
  • Phone number: A mobile number, used to verify your account and help secure our platform.
  • Location Information: If you provide your location, we use it to personalize your experience and provide you with relevant content.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve the Service: This includes managing your account, displaying your profile, and ensuring the Service is working properly.
  • To communicate with you: We use your email address to send you updates, notifications, and service-related information.
  • To personalize your experience: We use your activity and preference data to make recommendations and improve the content you see on our platform.
  • To comply with legal obligations: We may use your information to meet our legal and regulatory requirements.

3. Use of Your Phone Number

Providing your mobile number helps to ensure that our service is safe and secure, and to prevent bots, span and scams. Apart from verifying your identity, we will never contact you via your mobile number unless permission is expressly granted. We will also never provide it to third parties unless required to do so by law.

4. How We Share Your Information

We may share your personal information in the following situations:

  • With your consent: We may share your information with third parties if you give us permission.
  • Service providers: We may share information with trusted third-party service providers who help us run the Service (e.g., hosting providers, analytics services).
  • For legal reasons: We may disclose your information if required by law, such as to comply with a court order or legal investigation.
  • In the event of a merger or acquisition: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Under the Privacy and Data Protection Act 2014 (Victoria), you have the following rights:

  • Access and correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Data deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out of marketing communications: You can opt-out of receiving marketing communications from us by following the instructions in the emails we send or by contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognize you and improve our Service. You can control the use of cookies through your browser settings.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside Australia. We will ensure that your information is protected to the same standards as required under Australian privacy laws.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via our contact form.